Privacy Policy

FLOW is operated by Enlightspace Pty Ltd in Coffs Harbour, New South Wales. This policy explains how we collect, use, hold and share personal information when you use intro.findyourflow.com.au, enquire about a FLOW offer or communicate with us.

Last updated: 14 November 2026

Information we collect

We may collect the following information:

• Your name, email address and phone number.
• Your consent choices when you contact FLOW or use our booking services. Class and experience selections on this intro page stay in your browser.
• Information about how you found the site, including campaign details, referral information and advertising identifiers.
• Technical information such as your internet protocol address, browser type, device information, page address, date and time of your visit, and cookie identifiers.
• Records of messages and other contact you have with FLOW.

You can choose not to provide your contact details. If you do not provide them, we may not be able to process your enquiry or respond to your request.

How we collect information

We collect information directly from you when you contact FLOW or use our booking services. This intro page has no registration form. Our hosting and technology providers may process technical information needed to deliver the page. Purchases and bookings take place on Mindbody.

How we use information

We may use your information to:

• Respond to your request and help you choose or book your FLOW classes.
• Manage offer enquiries, the founding list and our relationship with you.
• Send studio news, class information and offers where you have agreed to receive them.
• Understand how people use our website and improve the FLOW experience.
• Measure advertising performance and understand which campaigns lead to registrations.
• Protect our website, prevent misuse and meet our legal obligations.

Who we share information with

We may share personal information with service providers that help us operate FLOW, this website and our communications. These include:

• LeadConnector: We use LeadConnector as our customer relationship management and communications platform.
• Google Fonts: This page requests a font stylesheet and font files from Google to display our website typography.
• Mindbody: Our purchase links open Mindbody, where you provide your account and payment details to buy your pass and book classes.
• Hosting and technology providers: We use providers that host, secure and maintain our website and business systems.
• Advisers and authorities: We may disclose information where reasonably necessary to obtain professional advice, protect our rights or comply with the law.

Cookies and advertising tracking on this page

This intro purchase page does not set advertising cookies or send Meta Pixel or Conversions API events. Class and experience selections stay in your browser. External services such as Mindbody have their own privacy and cookie practices.

Direct marketing

If you agree to receive FLOW updates and offers, we may contact you by email, text message or phone. You can unsubscribe through the link in an email, reply STOP to a text message or contact us using the details below. We will process your request within a reasonable time.

Overseas processing

Some of our service providers may store or process personal information outside Australia, including in the United States. Privacy laws in those locations may differ from Australian privacy laws. We take reasonable steps when selecting and working with service providers that handle personal information.

Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No method of electronic storage or transmission is completely secure.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to maintain business records or to meet legal obligations. We may then delete or deidentify it.

Access and correction

You may ask to access personal information we hold about you or request a correction if it is inaccurate, incomplete or out of date. Contact us using the details below. We may need to confirm your identity before responding.

Privacy questions and complaints

If you have a privacy question or complaint, contact us first. Please explain your concern and provide enough information for us to investigate. We will respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be published on this page with the date it was last updated.